:root{--bg:#f5f7fb;--card:#fff;--text:#172033;--muted:#6b7280;--border:#e5e7eb;--primary:#4f46e5;--primary2:#4338ca;--sidebar:#111827;--success:#16a34a;--danger:#dc2626;--warn:#d97706}
*{box-sizing:border-box}body{margin:0;font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;background:var(--bg);color:var(--text)}a{color:inherit;text-decoration:none}.app{display:flex;min-height:100vh}.sidebar{width:252px;background:var(--sidebar);color:#d1d5db;padding:20px 14px;position:fixed;inset:0 auto 0 0;overflow:auto}.brand{font-size:20px;font-weight:800;color:#fff;padding:8px 10px 22px}.brand span{color:#818cf8}.nav-group{font-size:11px;text-transform:uppercase;letter-spacing:.12em;color:#6b7280;padding:18px 12px 7px}.nav a{display:flex;gap:10px;align-items:center;padding:10px 12px;border-radius:10px;margin:3px 0;font-size:14px}.nav a:hover,.nav a.active{background:#1f2937;color:#fff}.main{margin-left:252px;width:calc(100% - 252px)}.topbar{height:68px;background:#fff;border-bottom:1px solid var(--border);display:flex;align-items:center;justify-content:space-between;padding:0 26px;position:sticky;top:0;z-index:10}.content{padding:26px;max-width:1600px;margin:auto}.top-title{font-size:18px;font-weight:700}.user-chip{display:flex;align-items:center;gap:10px}.avatar{width:36px;height:36px;border-radius:50%;display:grid;place-items:center;background:#eef2ff;color:#4338ca;font-weight:800}.grid{display:grid;gap:18px}.grid-4{grid-template-columns:repeat(4,minmax(0,1fr))}.grid-3{grid-template-columns:repeat(3,minmax(0,1fr))}.grid-2{grid-template-columns:repeat(2,minmax(0,1fr))}.card{background:var(--card);border:1px solid var(--border);border-radius:16px;padding:20px;box-shadow:0 1px 2px rgba(15,23,42,.03)}.stat-label{font-size:13px;color:var(--muted);font-weight:600}.stat-value{font-size:30px;font-weight:800;margin-top:7px}.stat-sub{font-size:12px;color:var(--muted);margin-top:6px}.page-head{display:flex;align-items:center;justify-content:space-between;margin-bottom:20px;gap:12px}.page-head h1{margin:0;font-size:26px}.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;border:0;border-radius:10px;padding:10px 14px;font-weight:700;cursor:pointer;background:#e5e7eb;color:#111827}.btn-primary{background:var(--primary);color:#fff}.btn-primary:hover{background:var(--primary2)}.btn-danger{background:#fee2e2;color:#b91c1c}.btn-sm{padding:7px 10px;font-size:12px}.table-wrap{overflow:auto;background:#fff;border:1px solid var(--border);border-radius:14px}.table{width:100%;border-collapse:collapse;min-width:850px}.table th,.table td{padding:13px 14px;border-bottom:1px solid var(--border);text-align:left;font-size:13px;vertical-align:middle}.table th{font-size:11px;text-transform:uppercase;letter-spacing:.05em;color:var(--muted);background:#fafafa}.table tr:last-child td{border-bottom:0}.badge{display:inline-flex;padding:5px 9px;border-radius:999px;font-size:11px;font-weight:800;background:#eef2ff;color:#4338ca}.badge-danger{background:#fee2e2;color:#b91c1c}.badge-warn{background:#fef3c7;color:#92400e}.badge-success{background:#dcfce7;color:#166534}.form-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:15px}.form-group{display:flex;flex-direction:column;gap:7px}.form-group.full{grid-column:1/-1}.form-group label{font-size:12px;font-weight:800;color:#374151}.input,.select,.textarea{width:100%;border:1px solid #d1d5db;border-radius:10px;padding:11px 12px;background:#fff;color:#111827;outline:none}.textarea{min-height:130px;resize:vertical}.input:focus,.select:focus,.textarea:focus{border-color:#818cf8;box-shadow:0 0 0 3px #eef2ff}.alert{padding:12px 14px;border-radius:10px;margin-bottom:15px;background:#ecfdf5;color:#166534;border:1px solid #bbf7d0}.alert-error{background:#fef2f2;color:#991b1b;border-color:#fecaca}.filters{display:flex;gap:10px;flex-wrap:wrap;margin-bottom:14px}.filters .input,.filters .select{width:auto;min-width:160px}.ticket-layout{display:grid;grid-template-columns:minmax(0,1fr) 340px;gap:18px}.thread{display:flex;flex-direction:column;gap:14px}.message{border:1px solid var(--border);border-radius:14px;padding:14px;background:#fff}.message.internal{background:#fff7ed;border-color:#fed7aa}.message .meta{display:flex;justify-content:space-between;gap:10px;font-size:12px;color:var(--muted);margin-bottom:8px}.message .body{white-space:pre-wrap;line-height:1.55}.sidebar-card .row{display:flex;justify-content:space-between;gap:15px;padding:9px 0;border-bottom:1px solid var(--border);font-size:13px}.sidebar-card .row:last-child{border-bottom:0}.sidebar-card .row span:first-child{color:var(--muted)}.login-page{min-height:100vh;display:grid;place-items:center;padding:20px;background:radial-gradient(circle at top left,#e0e7ff,#f8fafc 45%,#eef2ff)}.login-card{width:min(430px,100%);background:#fff;border:1px solid var(--border);border-radius:20px;padding:30px;box-shadow:0 20px 50px rgba(15,23,42,.08)}.login-card h1{margin:0 0 8px}.muted{color:var(--muted)}.kbd{font-family:ui-monospace,monospace;background:#f3f4f6;padding:2px 6px;border-radius:5px}.empty{padding:35px;text-align:center;color:var(--muted)}.chart-bars{display:flex;align-items:flex-end;gap:8px;height:180px;padding-top:20px}.bar{flex:1;background:#c7d2fe;border-radius:6px 6px 0 0;min-height:5px;position:relative}.bar:hover{background:#818cf8}.small{font-size:12px}.split{display:flex;align-items:center;justify-content:space-between;gap:12px}.danger-text{color:var(--danger)}.sla-ok{color:var(--success)}.sla-warn{color:var(--warn)}.sla-danger{color:var(--danger);font-weight:800}@media(max-width:1100px){.grid-4{grid-template-columns:repeat(2,1fr)}.ticket-layout{grid-template-columns:1fr}.sidebar{width:76px}.sidebar .label,.nav-group,.brand .brand-text{display:none}.main{margin-left:76px;width:calc(100% - 76px)}.nav a{justify-content:center}.brand{text-align:center}}@media(max-width:720px){.sidebar{display:none}.main{margin-left:0;width:100%}.content{padding:16px}.topbar{padding:0 16px}.grid-4,.grid-3,.grid-2,.form-grid{grid-template-columns:1fr}.page-head{align-items:flex-start;flex-direction:column}.filters .input,.filters .select{width:100%}}